Contact Us

Do you have questions that cannot be answered using the Online Help? Are you experiencing technical issues with MEDCHART that cannot be resolved by your local IT support staff? If you are experiencing either of these situations, you can contact the MEDCHART Team using the options discussed in this topic.

To obtain answers to technical questions related to eMMPS, click on the following link.

MEDCHART Contact Information

Before contacting support, please collect the following information:

  • Your DOD ID Number located on the back of your Common Access Card.
  • The Soldier's information (SSN, full name, etc.).
  • The steps you took to encounter the issue.
  • Any displaying error messages.

WARNING! -_Do not include any PII/PHI information in your e-mail communications.

ClosedPolicy Assistance

Mr. Eric Scott

Branch Chief

Personnel Actions/Medical Admin Actions Branch


CML: (703) 607-9108

DSN: 327-9108

Ms. Yvonne M Gines

LOD/INCAP Section Chief



CML: (703) 607-9155

DSN: 327-9155